Project Assistant/Help Desk Support – Frederick , MD, US

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Project Assistant/Help Desk Support – Frederick , MD, US

Project Assistant/Help Desk Support

Department: Facilities Operations Management
Location: Frederick , MD, US

Are you a technical whiz with DMLSS experience? If so, NIKA wants to check out your resume! We have a unique opening for a Project Help Desk Assistant at Ft. Detrick in Frederick, Md. You’ll serve as a key liaison between DMLSS software programmers and end users to gather and define software business rules and functional requirements. This is a fantastic opportunity to grow your experience and build a great career!

Named a “Top Workplace” by the Washington Post, NIKA is a well-established company that is focused on growth within an entrepreneurial environment. When you become part of the NIKA team, you join an organization that encourages collaboration, vision and personal development.


  • High school diploma required, higher education preferred

Position Requirements

  • 3+ years of DMLSS/DMLSS-FM required
  • 3+ years of Help Desk experience required
  • Working knowledge and familiarity with CAD drawings and Drawbase software highly desired
  • Writing business rules and functional requirements according to standard templates, using simple and concise language, documenting projects, and participating in design reviews.
  • Providing Tier III DMLSS-FM Help Desk support (Tier III addresses the most complex issues) to the Air Force (AF) military, civilian and contractor personnel using the DMLSS-FM system.
  • Managing and staffing a DMLSS-FM Help Desk program for AF medical treatment facilities (MTF).
  • Entering Help Desk tickets to document problems reported and closing help desk tickets when complete.
  • Following-up on status of Help Desk tickets via telephone and/or e-mail to resolve open tickets.
  • Remotely accessing MTF DMLSS servers to gather information to assist with resolving Help Desk tickets.
  • Entering and managing “Trackers” for Help Desk tickets that require targeted data clean-up via data patch or a software bug fix.
  • Remotely accessing MTF DMLSS servers to run Business Objects reports in support of gathering data for data calls, performance metrics, and monthly reports
  • Performing daily software regression testing of the FM application. This includes the 20+ modules within FM and the Drawbase and Business Objects software.
  • Managing, identifying, and documenting software problems.
  • Validating test plans against development requirements to ensure application integrity.
  • Testing and evaluating DMLSS software functionality as it is developed.

Other Qualifications

  • Good communication, time management, and organizational skills
  • Knowledge of Microsoft Office Suite
  • Ability to read, write, and speak English
  • Must be eligible for DoD Security Clearance; Active Public Trust or Secret Clearance highly desired

About NIKA

NIKA delivers comprehensive services and solutions to support the full life cycle of facilities. For more than two decades, the Department of Defense and federal civilian agencies, as well as commercial and higher education institutions, have trusted NIKA to design, build, operate, and manage their real property. By combining facilities operations management, engineering, and architecture services, we provide value and expertise for complex and mission critical facilities. Headquartered in Rockville, MD with offices in San Antonio, TX, NIKA helps clients enhance operational excellence in locations around the globe.

NIKA is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.