Process Improvement/Business Documentation Specialist – San Antonio , TX, US


Process Improvement/Business Documentation Specialist – San Antonio , TX, US

Process Improvement/Business Documentation Specialist

Department: Facilities Operations Management
Location: San Antonio , TX, US

NIKA is hiring for two Process Improvement Specialists to provide support services to the Defense Health Agency (DHA) Portfolio Business Integration (PBI) Program based out of San Antonio, TX or Falls Church, VA!

Job Description and Tasks

  • Document and evaluate process flow and integrate alternatives by evaluating resources/workstation/equipment utilization, space requirements, and process flow.
  • Ability to develop process flow charts using Microsoft Visio.
  • Develops and produces complex process flow diagrams and use cases for use in streamlining processes, procedures, and systems.
  • Utilizes Microsoft Visio to produce a variety of diagrams including but not limited to flowcharts, org charts, building plans, floor plans, data flow diagrams, process flow diagrams, business process modeling, swim lane diagrams, 3D maps, etc.
  • Supports DHA FE with Business Process Reengineering (BPR) and Lean Six Sigma (LSS) initiatives/operations.
  • Participates in the improvement of DHA FE processes, standards, and tools.
  • Produces documentation that conforms to DHA and industry standards.
  • At the direction of the Government works with customers to diagnose business problems and recommends an appropriate set of tools and applications as a solution without bias to any technology. Utilizes business workflow software and communication skills to clarify, track, and document DHA FE processes with interconnected flow charts that pinpoint potential inefficiencies, opportunities for growth, and project bottlenecks at the direction of the Government lead and for Government process improvement considerations.
  • Utilize strong interpersonal skills (i.e., listening, interviewing, mediation, meeting facilitation) to effectively build positive relations between stakeholders at all levels of the DHA, i.e., DHA HQ, Market, and MTF personnel.
  • Utilize skills in oral and written communications to include providing effective staff coordination among various levels of the organization; researching, documenting, and presenting program/resource issues; and recommending courses of action for Government lead consideration.
  • Assists the government lead in the facilitation of meetings/events to assist customers in the design of workflows using tools such as Microsoft Visio to accomplish their shared purpose efficiently and effectively.
  • Prepares a variety of reports showing process flow.


  • Bachelor’s degree from an accredited institution and/or 3 years’ experience within MHS Healthcare Operations and Facilities Enterprise but can be waived if equivalent experience level is acceptable to the government.
  • 2 to 3 years of experience mapping processes or equivalent experience in a related field (no certification necessary).
  • Proven experience drafting detailed procedures and process workflows including the use of Microsoft Visio.
  • Exceptional attention to detail, time management, organizational skills, and effective decision-making abilities
  • Good organization skills to balance and prioritize work.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Proficient with the following Microsoft Office Suite/Microsoft 365 programs: Word, PowerPoint, Access, Excel, SharePoint, and Outlook.
  • Understanding of project management
  • Knowledge of DHA FE, DHA and DoD mission, programs, organizational structure, and the supporting management requirements, operating procedures, and systems.
  • Knowledge of business process reengineering methodologies, analysis, theory, and application to conduct needs assessments of various health care settings.
  • Knowledge of facilitation tools and/or techniques to assist in idea generation and problem solving.
  • Knowledge of workflow and work process analysis techniques and interpretation of data (e.g., flow charting, system/procedure analysis, work distribution, shift analysis, critical path, and network analysis).
  • Ability to develop and produce complex process flow diagrams for use in streamlining systems, programs, and processes.
  • Knowledge of office automation applications (e.g., spreadsheets, word processing, graphics, database management, and communication packages).
  • Lean Six Sigma certification/training.

Preferred skills

  • Analytical and problem-solving skills to troubleshoot systems problems.
  • Knowledge of clinical analysis in a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems.
  • Experience in analyzing business processes and information management needs of medical organizations.
  • Working knowledge of Microsoft Office Suite/Microsoft 365, Microsoft Project, or other project management solution to manage projects.
  • Ability to integrate information from a variety of sources into various systems.
  • Healthcare Clinical Operations experience.
  • Facilities Management knowledge.

NIKA provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, NIKA takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.