Quality Control Manager – Pasadena, CA, US

Quality Control Manager

Department: Facilities Operations Management
Location: Pasadena, CA, US

NIKA is hiring for a Quality Control Manager to provide day-to-day QC management to the Jet Propulsion Laboratory (JPL) FOM Support Services contract in Pasadena, CA! This is for a potential opportunity that would be awarded mid-year 2024.

Named a “Top Workplace” by the Washington Post, NIKA is a well-established company that is focused on growth within an entrepreneurial environment. We work with governments to operate and manage their real property. Our operations management, engineering, and project management services provide our customers with the value and expertise to ensure operational readiness for complex and mission-critical facilities.

Job Duties and Responsibilities

• Responsible for editing and managing Contractors Technical Description Document (TDD), Operations Procedures Plan, and Local Operating Procedures as needed and assigned by the Program Manager.
• Performs regular physical inspections of grounds, buildings, equipment, and operations; identifies and documents quality conditions.
• Manages and assigns all quality internal Non-Conformance Reports and Corrective Action Reports.
• Responsible for implementation of all Quality Programs to support maintenance and operations (M&O).
• Performs root cause analysis to determine actions necessary to support problem resolution and continuous improvement programs.
• Plans, directs, and oversees personnel who provide oversight and compliance of contract Quality requirements.
• Effectively communicate with all levels of management within NIKA and the JPL organizations to journeymen and apprentice technicians.
• Reviews all quality TDD deliverables and requirements before passing onto customer.
• Effectively applies our quality methodology and enforces all quality standards.
• Prepares for all M&O management reviews and is responsible for all quality slides.
• Develops and updates the Program Manager on quality, performance metrics, quality issues, and continuous improvement opportunities.
• Keeps team well informed of changes within the organization.
• Liaison to JPL within areas of responsibility.
• Effectively communicates relevant project information to superiors.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/ sensitive information tactfully.
• Effectively conveys Contractor messages in both written and verbal discussions.
• Keeps track of Quality Lessons Learned and shares those lessons with project staff.

Required Skills

• Minimum of 10 years of related Quality Control Management experience required.
• Bachelor’s Degree in Business Administration
• Must have an ISO Certification.
• Must be experienced in quality ISO Standards, quality metrics associated with maintenance and operations and have a thorough understanding of government contracting.
• Excellent time management skills and ability to multi-task and prioritize work.
• Strong organizational and planning skills.
• Must be a U.S. Citizen and able to obtain an access card to the site.

NIKA provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, NIKA takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.