Technical Writer – San Antonio , TX, US

Technical Writer

Department: Facilities Operations Management
Location: San Antonio , TX, US

NIKA is hiring for two Technical Writers to provide support services to the Defense Health Agency (DHA) Portfolio Business Integration (PBI) Program based out of San Antonio, TX or Falls Church, VA!

Job Description and Tasks

• Peforms all levels of writing and editing tasks for manuscripts and other documents depending upon their condition of submittal, complexity, format, intended audience, distribution mode, and production requirements.
• Requires independent application of comprehensive knowledge of the English language, writing techniques, editing methods, and publishing procedures for the preparation of complex information for dissemination to specialized or concurrent multiple audiences.
• Exercises independent judgment to perform writing, editing, review, and pre-publishing tasks required for the preparation of technical reports/plans/presentations, conference papers/presentations, program documentation, and management support documents pertaining to studies, initiatives, projects, and programs related to DHA FE missions.
• Editing tasks encompass all levels of review and revision, to include copy-editing for grammar, usage, syntax, and professional style.
• Requires coordination with authors/leads/presenters and other subject-matter experts; work requires the incumbent proposes and writes substantive revisions to improve the clarity, sequence, or scope of products.
• Works to ensure information is developed and presented to the customers and stakeholders in a clear and concise manner.
• Ensures that information and data presented directly support both the objectives of the document and the author’s conclusions.
• Coordinates with authors, technical personnel, management, and reviewers to ensure that technical revisions are correctly incorporated into the final document and government lead comments are all addressed satisfactorily. Initiates contact with copyright holders to ensure that permission is obtained and documented.
• Coordinates projects throughout the entire approval/publishing process, to include typography, design, layout, printing, and various modes of electronic dissemination.
• Provides editorial consultation and technical support as requested.
• Provides advice and guidance as required to all technical, administrative, and management personnel on all matters related to writing, document preparation, publishing, and technology transfer, to include but not limited to: guidance on grammar, usage, and other fundamentals of written communication; publishing and technology transfer processes; clarification of processes for preparing draft technical documents for review by internal and external proponents; explanation and hands-on demonstration of publishing software features, to include hidden features, file management, defaults and configurations, and specialized troubleshooting related to publishing technologies such as office productivity programs, page layout applications, image-correction tools, and PDF-based document transfer packages.
• Proofreads documents for spelling, typographical errors, and grammar.
• Prepares documents using Microsoft Office Suite/Microsoft 365 software: formats, proofs, edits for errors.
• Performs typing or transcription of a variety of complex documents by operating word processing equipment. Produced documents may be technical or confidential and require use of advanced applications. Proofreads and edits own work and the work of others. Follows formatting instructions or establishes format on own initiative.
• Identifies ways to utilize current and evolving technologies (tools, programs, software) to be used to increase division operational functionality and enhance current processes and procedures.
• Assists in the origination, development, formulation, and execution of administrative and management policies, programs, and plans as they pertain to FE functions.
• Assists in the preparation/update of various information/decision papers/briefs that may be presented/sent/briefed to senior DHA leadership.

Qualifications and Education Requirements

• Bachelor’s degree from an accredited institution and/or 3 years’ experience within MHS Healthcare Operations and Facilities Enterprise but can be waived if equivalent experience level is acceptable to the government.
• Exceptional attention to detail, time management, organizational skills and effective decision-making abilities
• Comprehensive knowledge of DoD and other service military department to direct complex staff actions that require knowledge of military command structure, missions, roles and organizational structures.
• Comprehensive knowledge of DoD administrative policies, regulations, planning guidelines, and processes.
• Comprehensive knowledge of DHA FE administrative policies, regulations, planning guidelines, and processes.
• Demonstrated ability to undertake and complete multiple tasks with multiple deadlines simultaneously.
• Ability to critically examine and evaluate, problem solve.
• Ability to deliver products on time, on schedule, within budget. Flexibility and ability to adapt to rapidly changing and often time-constrained environment.
• Ability to acquire skills/capabilities necessary to meet growing needs/demands of systems/software/hardware.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Requires strong knowledge of English composition and grammatical rules.
• Proficient with Microsoft Office Suite/Microsoft 365 programs: Word, PowerPoint, Excel, SharePoint, and Outlook.
• Requires advanced written and verbal presentation skills.
• Strong tasks management and organizational skills, attention to detail and multitasking required.
• Knowledge of regulations, policies, and precedents applicable to administration and management within the area of responsibility.

Preferred Skills

• Ability to integrate information from a variety of sources into various systems.
• Ability to ensure proper system interfaces.
• Ability to develop products resulting from analysis.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Excellent organizational skills including attention to detail and multitasking skills.
• Healthcare Clinical Operations experience.
• Facilities Management knowledge.
• Working knowledge of Microsoft Office Suite/Microsoft 365, Microsoft Project, or other project management solution to manage projects.

NIKA provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, NIKA takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.